Refund and Return Policy

For orders placed on our website, you have the right to request an exchange or return within 30 (THIRTY) business days after delivery.

When you request a return, you can specify your return request in the "my orders" section at gallipolilavender.com and send the item back with your invoice as a collect-on-delivery shipment.

Collect-on-delivery shipments are accepted via Sürat Kargo. When handing over your return to the cargo company, you must state our legal business name as ATLAS ORGANİK TARIM LİMİTED ŞİRKETİ.
In accordance with the Distance Sales Contract, returns are not accepted for products whose packaging/box has been opened, or products that have been tried and whose form has been compromised.

Return Procedures:
Address: Sultan Selim Mah. Lalegül Sok. No: 7/30 Kağıthane/ Istanbul
Phone: 0532 528 0779

CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION AND RETURN CONDITIONS
GENERAL:
1. If you place an order electronically through the website you are currently using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.
2. Buyers are subject to the provisions of the Law on the Protection of the Consumer No. 6502 and the Regulation on Distance Contracts (OG: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the products they purchase.
3. Shipping costs, which are the product shipment expenses, shall be paid by the buyers.
4. Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, the Buyers may terminate the contract.
5. The purchased product must be delivered complete and in accordance with the specifications stated in the order, along with any documents such as a warranty certificate and user manual, if applicable.
6. In the event that it becomes impossible to sell the purchased product, the seller must notify the buyer in writing within 3 days from the moment they learn of this situation. The total price must be refunded to the Buyer within 14 days.

IF THE PURCHASED PRODUCT PRICE IS NOT PAID:
7. If the Buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller's obligation to deliver the product ends.
SHOPPING MADE WITH UNAUTHORIZED USE OF CREDIT CARD:
8. If, after the product is delivered, it is determined that the credit card used by the buyer for payment was used unfairly by unauthorized persons and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product subject to the contract to the SELLER within 3 days, with shipping costs covered by the SELLER.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEABLE REASONS:
9. If force majeure events occur that the Seller could not foresee and the product cannot be delivered on time, the situation is notified to the Buyer. The Buyer may request the cancellation of the order, replacement of the product with a similar one, or postponement of delivery until the obstacle is removed. If the Buyer cancels the order; if the payment was made in cash, this fee will be refunded to them in cash within 14 days from the cancellation. If the Buyer made the payment by credit card and cancels, the product price will be refunded to the bank again within 14 days from this cancellation; however, it is possible for the bank to transfer it to the buyer's account within 2-3 weeks.

BUYER'S OBLIGATION TO INSPECT THE PRODUCT:
10. The buyer will inspect the goods/services subject to the contract before taking delivery; they will not accept damaged or defective goods/services such as those that are crushed, broken, or have torn packaging from the cargo company. The delivered goods/services will be considered undamaged and sound. The BUYER must protect the goods/services carefully after delivery. If the right of withdrawal is to be exercised, the goods/services should not be used. The invoice must also be returned with the product.

12. CONTACT INFORMATION FOR THE SELLER'S RIGHT OF WITHDRAWAL NOTICE:
COMPANY: ATLAS ORGANİK TARIM LİMİTED ŞİRKETİ
NAME/TITLE: GALLIPOLI LAVENDER – ATLAS ORGANİK TARIM LİMİTED ŞİRKETİ
ADDRESS: Sultan Selim Mah. Lalegül Sok. No: 7/30 Kağıthane/ Istanbul
EMAIL: info@gallipolilavender.com
TEL: 0532 528 0779

DURATION OF THE RIGHT OF WITHDRAWAL:
13. If the purchase is for a service, this 14-day period begins from the date the contract is signed. The right of withdrawal cannot be exercised in service contracts where the performance of the service has begun with the consumer's approval before the expiry of the withdrawal period.
14. The costs arising from the exercise of the right of withdrawal belong to the SELLER.
15. In order to exercise the right of withdrawal, it is required to provide written notification to the SELLER via registered mail, fax, or email within the 14 (fourteen) day period and that the product has not been used within the framework of the "Products for which the Right of Withdrawal Cannot be Exercised" provisions regulated in this contract.

EXERCISING THE RIGHT OF WITHDRAWAL:
16. The invoice of the product delivered to the 3rd party or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution when returning. Order returns whose invoices are issued on behalf of institutions will not be completed unless a RETURN INVOICE is issued.)
17. The return form and the products to be returned must be delivered completely and undamaged, together with their boxes, packaging, and any standard accessories, if applicable.

RETURN CONDITIONS:
18. The SELLER is obliged to return the total price and any documents that put the BUYER under debt to the BUYER within a maximum of 10 days from the receipt of the withdrawal notice, and to take back the goods within 20 days.
19. If there is a decrease in the value of the goods due to a reason caused by the BUYER's fault, or if the return becomes impossible, the BUYER is obliged to compensate for the SELLER's damages in proportion to their fault. However, the BUYER is not responsible for changes and deteriorations that occur due to the proper use of the goods or product within the right of withdrawal period.
20. If the campaign limit amount set by the SELLER is fallen below due to the exercise of the right of withdrawal, the discount amount benefited within the scope of the campaign is cancelled.

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:
21. Goods prepared in line with the BUYER's requests or clearly personal needs and are not suitable for return; underwear bottoms, swimwear and bikini bottoms, makeup materials, disposable products, goods that are in danger of rapid deterioration or are likely to expire, products that are not suitable for return in terms of health and hygiene if their packaging is opened by the BUYER after delivery, products that mix with other products after delivery and cannot be separated by their nature, periodicals such as newspapers and magazines other than those provided under a subscription contract, services performed instantly in an electronic environment or intangible goods delivered instantly to the consumer, and the return of audio or image recordings, books, digital content, software programs, data recording and storage devices, computer consumables are not possible according to the Regulation if their packaging has been opened by the BUYER. Furthermore, it is not possible to exercise the right of withdrawal regarding services that have started to be performed with the consumer's approval before the expiry of the right of withdrawal period according to the Regulation.
22. Cosmetic and personal care products, underwear products, swimwear, bikinis, books, copyable software and programs, DVDs, VCDs, CDs, and cassettes, and stationery supplies (toner, cartridge, ribbon, etc.) must be unopened, untried, undamaged, and unused in order to be returned.

DEFAULT AND LEGAL CONSEQUENCES
23. The BUYER accepts, declares, and undertakes that if they fall into default while making payment transactions by credit card, they will pay interest within the framework of the credit card agreement with the cardholder bank and will be responsible to the bank. In this case, the relevant bank may resort to legal remedies; it may demand the costs and attorney fees to arise from the BUYER, and in any case, if the BUYER falls into default due to their debt, the BUYER accepts that they will pay the damages and losses incurred by the SELLER due to the delayed performance of the debt.